FAQs

Allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on the next business day. We are open Monday through Friday 9:00am to 6:00pm IST.

Where are Magic Needles® products made?

Magic Needles® products are made in India exclusively and purposefully. Learn more about us on Our Story page

Where are you guys located?

We are located in Mumbai, IN

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. We do not store credit card information on our site.

What type of payment methods do you accept?

Credit card, Debit card as well as Net banking.

Do your photos on the site match the product exactly?

Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.

Can I order a custom size or a custom colour to existing design?

In most cases we do not accept custom designs unless you are a wholesaler able to meet our minimums. Nevertheless you can contact us with the details and we will try our best to meet your requirment.

What happens if I order something and it is out of stock?

We will contact you and refund you the full price of the item and refund your original mode of payment for the value of the item within 3-5 business days.

When will my order be shipped / How long will it take for my item to arrive?

Orders are usually processed and dispatched within 24-48 hours unless otherwise stated in the product description or your confirmation email. Orders within India normally take 3-6 business days to arrive after being shipped depending on shipping address proximity from our dispatch location i.e. Mumbai. All our orders are dispatched via FedEx unless your location is not serviced by them and we have to use an alternate.

Is Cash On Delivery available?

Yes, additional charges applicable. Cash On Delivery orders will be required to provide a valid mobile number. Customers will receive a confirmatory Call / WhatsApp message by customer care on the number provided. COD order will be processed only after the customer has confirmed the order on this call by Customer Care.

I entered in the wrong address, what do I do?

Contact care@magicneedles.in immediately. In many cases we may be able to change the address for you if your order hasn’t already been processed.

There is a problem with my shipment, what do I do?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. Magic Needles® is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

My order never arrived. Lost or stolen shipments.

You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at care@magicneedles.in with information regarding your situation and your claim number.

I need to cancel my order.

Please contact care@magicneedles.in. We can only cancel orders that have not yet been processed.

How do I return an order?

If you are not 100% satisfied with your online purchase, you may return your order for a refund within the first 7 days from delivery. The item(s) must be returned in the original unused, unworn condition with the tags still attached.

Hobby Store products and/or products marked as “non-returnable” on the product detail page cannot be returned.

To complete your return, we require a receipt or proof of purchase. Please return your order to the address listed below:

Magic Needles
GC-5, Karma Stambh Indl Estate
LBS Road, Vikhroli West
Mumbai 400083
Maharashtra, India

Please note, handling charges are non-refundable. Magic Needles® is not responsible for return freight charges.

There are certain situations where refunds are not granted:
* Obvious signs of use
* Any item not in its original condition, is damaged or missing accessories for reasons not due to our error.
* Any item that is returned more than 7 days after delivery

Read our Return & Refund Policy.

Does Magic Needles® pay for international shipping duties and taxes?

Magic Needles® is not responsible for duties and taxes collected at time of delivery. In many cases duties and taxes are applied to the MRP of the product you purchased.

Do you have any discount codes available?

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