Refund policy

We strive to provide you with the best possible service and products. To ensure efficient processing and timely delivery of orders, we have established the following policy:

NON-CANCELLATION OR MODIFICATION

Order Cancellation
Please be informed that once an order is placed, it cannot be cancelled. We initiate the packing process promptly to ensure timely dispatch.

Processing Time
Your order will be sent to our warehouse for packing at 8 am the next working day following your order placement.

Modifications
If you wish to make any modifications to your order, such as changes in quantity or equivalent value adjustments, kindly notify us before the cutoff time, i.e., 8 am. Note: No refunds will be issued against modifications; please ensure the total order value remains equivalent or higher.

Delivery Time-frame
Domestic: 2-14 days (proximity to Mumbai)
International: 2-4 weeks

Order Accuracy
Customers are responsible for reviewing all order details, including product specifications, quantities, shipping addresses, and other relevant information before confirming the order.

RETURNS

Knitting and Crochet Supplies / Related Products
All yarns, threads, needles, hooks, accessories and items related to knitting, crochet, sewing, etc. are Non-Refundable, Non-Exchangeable and Non-Returnable and cannot be returned, exchanged, or refunded.

You should refuse to accept the shipment if the packaging is damaged or tampered with before delivery. Please return the package to the delivery person and WhatsApp the images of the shipment to us at 9820293979.

We triple check all our orders before we ship them. But in very rare cases, there could be manufacturing or color defects that slip through the quality check. If, in case, you have received a wrong/damaged/defective product, please let us know within 7 days of receipt of the order along with a complete unpacking video (one video from opening the shipment till identifying and highlighting the issue) to support the claim. We shall investigate the matter within 5 working days and provide a refund to your source account.

Please note, a complete unpacking video is a must for us to investigate and resolve the matter. It also helps in raising insurance claims with the courier companies. No complaints can be entertained without a complete unpacking video.

Hand-knitted / Crocheted Products
Our return policy for handmade finished products lasts for 7 days. If you are not 100% satisfied with our hand-knitted / crocheted products, you may return your order for a refund within the first 7 days of delivery. The item(s) must be returned in the original unused, unworn condition with the tags still attached.

You should refuse to accept the shipment if the packaging is damaged or tampered with before delivery. Please return the package to the delivery person and WhatsApp the images of the shipment to us at 9820293979.

We triple check all our orders before we ship them. But in very rare cases, there could be a defect that slip through the quality check. If, in case, you have received a wrong/damaged/defective product, please let us know within 7 days of receipt of the order along with a complete unpacking video (one video from opening the shipment till identifying and highlighting the issue) to support the claim. We shall investigate the matter within 5 working days and provide a refund to your source account.

Please note, a complete unpacking video is a must for us to investigate and resolve the matter. It also helps in raising insurance claims with the courier companies. No complaints can be entertained without a complete unpacking video.

There are certain situations where refunds are not granted:
* Obvious signs of use.
* Any item not in its original condition, is damaged or missing accessories for reasons not due to our error.
* Any item that is returned more than 7 days after delivery.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

In the event your package returns (RTO) for any of the following reasons, the 2-way shipping costs [when free shipping is offered, the shipping charges will be calculated based on actual] will be deducted, and once you have paid the charges, the order will be reshipped. It is pertinent to note that in cases where an order has not been delivered for the following reasons, we will not issue a refund.

1. Consignee address incorrect.
2. Consignee phone incorrect.
3. Consignee not available / not contactable.
4. Consignee refused to accept.
5. OTP verified cancellation

SHIPPING

To return your product, you should mail your product to:
Magic Needles, 21, Shiv Krupa Ind. Estate, LBS Road, Vikhroli West, Mumbai, MH, 400083, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.